Returns & Exchanges
At Challenger, we stand behind the quality of our electronics and offer a 30-day return policy for items in their original packaging. We aim to ensure you have the best tech experience possible with a hassle-free exchange and refund process.
Initiate Your Request
Log in to your Challenger account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Pack Your Electronics
Carefully place the device in its original manufacturer packaging, including all manuals, cables, and accessories to ensure a full refund eligibility.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or bring it to a Challenger retail outlet.
Inspection and Refund
Once our technicians verify the condition of the returned hardware, we will process your refund or dispatch your replacement unit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing