Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping timeframe for new orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
Do my electronic devices come with a warranty?
Yes, all products sold by Challenger come with a minimum 12-month manufacturer warranty. Some premium brands may offer extended coverage periods.
What is your return policy for opened electronics?
We offer a 30-day return window. Please note that opened electronics must be in original condition with all accessories and packaging to qualify for a full refund.
Do you offer technical support for hardware setup?
Absolutely. Our dedicated tech team is available via live chat and email to assist you with initial setup, driver installations, and troubleshooting.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure financing options like Klarna and Affirm.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's real-time tracking portal.